QUALITY ASSURANCE STRUCTURE AND PROCESSES
The Institutional Quality Assurance Philosophy of the institution emanates from the fundamental principles of the RVM Quality Road Map, its vision, mission, and objectives. It aids the school in its endeavor to maintain, sustain and continually improve the school’s quality assurance system and achieved goals and objectives. It embraces the standards and Framework of PAASCU in its evaluation and internal audit.
The Internal Quality Assurance of the school is designed to cover the management processes, procedures, mechanisms and systems of operation. It is the school’s strategy of self-evaluation to ensure that quality services and excellence are achieved. The school follows the nine areas of PAASCU as the standards used in the evaluation. The following are the areas the school has to comply with during the evaluation: Philosophy and Objectives, School and Community, Administration, Faculty, Curriculum and Instruction, Library/Instructional Media Center, Science, Computer and other Laboratories, Student Services and Physical Plant.
Another concern of Quality Assurance is the evaluation of the Curriculum and Instruction in terms of its structures, processes, and products. The five Audit standards such as Control, Direction, Connectivity, Feedback, and Productivity are used by the school during the evaluation. This is to ensure that offerings are in accordance with the statutory requirements of CHED and other government agencies. Processes and procedures are verified with reference to the specified standards of the institution.
Management of Quality Assurance
A Quality Assurance Coordinator is responsible for quality assurance plans and activities. The coordinator controls the development of the plans and schedules, manages the processes and documents the findings and results of the evaluation. The intention of which is to ensure that excellence and quality services are provided to clientele.
The Quality Assurance Coordinator checking for quality on systems and processes performs the following general activities:
a. Monitor, evaluate and coordinate the quality management system.
b. Prepare and implement the Annual Internal Validation
c. Maintain management review records and internal validation results
d. Communicate/disseminate the result of validation and the status of the QMS.
Quality Assurance of the institution identifies the following activities:
1. Documentation of processes, procedures, standards and work instruction in the place of work
2. Planning for monitoring and evaluation
3. Validation and verification of processes, procedures, standards and work instruction in the place of work
4. Preventive and corrective action
5. Submission of reports to the concerned offices
The School Audit Process
The School Audit process follows clear and specific procedures such as:
1. Organize the school’s Quality Team
2. Prepare and plan the conduct of a self-survey evaluation
3. Monitor performance
4. Prepare a self-study report noting the strengths and weaknesses
5. Implement the needed change
6. Sustain the improvement
7. Conduct an internal assessment by the Quality Team
Organization of the School’s Quality Team
The Coordinator consults with the Administrative Council about the organization of School Quality Team to help facilitate the coordination and effective implementation of the Quality Management System (QMS) of the school.
The Quality team members are expected to:
a. Give full and objective attention to the task at hand
b. Follow the plan as closely as possible (re time schedule)
c. Handle in strict confidentiality pertinent document and/or records presented
d. Present a well-written report
Responsibilities of the Quality Team
a. Check/Validate the school operation based on school’s objectives, standard operating procedures, compliance with statutory and regulatory requirements through the interview, actual observations, documentation and presentation of other evidence.
b. Determine how the school’s compliance/non-compliance affects the achievement of “Total quality”
c. Discuss with the school administrator, faculty and staff representatives observed findings
d. Prepare the written report
e. Make recommendations for school’s continual improvement.
Composition of the Team
The Quality Team of UIC is composed of three to five members representing the different sectors of the school.
The School Quality Team should have the following qualifications:
1. He/She must have served the school for at least five years
2. He/She must possess Ignacian Marian Leadership skills
3. He/She must possess other qualifications deemed important by the school/region for the responsibilities.
Program of Activities
The following are the program of activities of the Quality Assurance Office:
System of Work
1. Preparation of the needed processes, procedure, standards and work instruction used in the place of work
2. Review and study of the processes, standards, and work instructions used in the place of work
3. Design and develop the verification and validation activity:
4. Evaluate and monitor the quality management system processes of the university
5. Analyze the data gathered/collected and compare it against the university standards
6. Prepare the written report containing the analytical, evaluative and constructive information about the implementation of the quality management system.
Curriculum and Instruction
1. Monitor the strict observance of statutory and regulatory requirements in the curriculum of the university
2. Verification and validation on the enrichment and updating of the curriculum
3. Assessment t on the implementation of the curriculum against the quality policy and quality objectives of the university
4. Evaluation of the Ignacian Marian Education through Achievement of pupils and students
1. Monitor the services rendered to clients inside and outside the university
2. Verification and validation of the quality of services rendered
3. Ensure controlling measures in the delivery of services for the satisfaction of the clients inside and outside the university
4. Provide a maintenance activity ( preventive and corrective action)
To effectively implement the programs and activities of the Quality Assurance office, the following strategies are utilized:
- Interview (formal and informal)
- Validation and Evaluation
- Maintenance Activity (Preventive and Corrective Action)